Why didn't I get my "Reset Password" email?

Did you try resetting your password, but never received the "Reset Your Password" email? There are a few things that might have caused this.

You might have used the wrong email address.

When you enter an email address on the Reset Password page, EvTrack will show you the confirmation page regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.

If you still don't receive the "Forgot password" email within a few minutes, you may want to try and enter an alternate email to ensure your account is not listed under a different email.

If you are positive that you are using the correct email address but still aren't receiving the email, please contact Customer Support.

The email might be in your spam folder or have been blocked.

In some cases, the spam filtering system on your email client might have misidentified the automated "Reset Your Password" email as being spam. Try checking the "Spam" folder in your email inbox.

It's also possible that your company's servers might have blocked your email due to security firewalls. In this case, you should ask your IT administrator to allow emails from noreply@evtrack.com and then try resetting your password again.

I still haven't received my email!

If you still don't receive an email after trying the suggestions above, please Customer Support and a representative will be able to assist you.