Problems with the FrontDesk kiosk app, listed by what you see on the tablet. Each knowledge base page below follows the same shape: the symptom, what the message actually means, why it happens, how to fix it now, how to make the fix permanent, and what to do if it returns.
If you are setting a kiosk up for the first time rather than fixing one, start with Set Up Kiosk and Guard Devices.
Knowledge base
Certificates and re-pairing
- Insecure SSL and Certificate Pinning: when pairing fails on a certificate.
- Clear App Data: to re-pair or move a tablet.
Other symptoms
- A visitor is refused at the kiosk or the checkpoint: work through the decision diagram in Access Control Lists, which maps each numbered result the kiosk reports to its cause, and explains why the same refusal can come from five different faults.
- The kiosk pairs but behaves unexpectedly (wrong fields on the registration form, camera not requested, agreements missing, wrong lockdown behaviour): this is configuration rather than a device fault. Kiosk behaviour is set centrally, see Configure the Kiosk (and Kiosk Settings for where to open it).
- The kiosk shows another site’s logo or company name: see the knowledge base page above.
- The kiosk needs to be paired to a different server or device record: clear the app’s data first, see Clear App Data, then pair again as in Install and Pair the App.
- Installing or updating the app, and pairing a new device from scratch: see Set Up Kiosk and Guard Devices.