Common problems, listed by what you see. Each page follows the same shape: the symptom, what it means, why it happens, how to fix it now, and how to check the fix worked.

Visitors and hosts

• The visitor did not receive their invite
• The host was not notified
• The registration link is unavailable
• A visit is stuck awaiting approval

Kiosk

• The kiosk prints nothing
• The kiosk cannot find the visitor
• The Kiosk Shows the Wrong Logo or Company Name
• Pairing Fails with Invalid Server Configuration

Access and accounts

• The door does not open
• A user cannot log in

---

Table of contents

• The visitor did not receive their invite
• The kiosk prints nothing
• The host was not notified
• The kiosk cannot find the visitor
• The registration link is unavailable
• The door does not open
• A visit is stuck awaiting approval
• A user cannot log in