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EvTrack 3.x
Getting Started
Set Up Kiosk and Guard Devices
How-to Guides
Make visitors sign an NDA on the kiosk
Require an ID scan or photo at kiosk check-in
Print visitor badges from the kiosk
Have the host approve kiosk check-ins
Set up a kiosk at a new site
Pre-register a visitor and send a QR invite
Let visitors register themselves with a link
Stop a person from visiting
Register a group or contractor crew
Vet contractor documents before the visit is approved
See who is on site
Notify the host when their visitor arrives
Import staff in bulk and assign roles
Handle a privacy deletion request and set data retention
Give visitors door access with a QR code or card
Choose How a Visitor Gets In
Choose the Right Dashboard
Choose a Report or Export
Answer an Audit Question
Keep a Card Pool Healthy
Make Walk-ins Work
Check the Kiosks Each Morning
Use the Watchlist Responsibly
Set Up Your Visitors Dashboard View
Import a Batch of Cards
Change Many Visits at Once
Troubleshooting
The visitor did not receive their invite
The kiosk prints nothing
The host was not notified
The kiosk cannot find the visitor
The registration link is unavailable
The door does not open
A visit is stuck awaiting approval
A user cannot log in
By Role
For Hosts
For Reception
For Managers
For Security Officers
For Administrators
For Auditors
For Visitors
Daily Operations
The Main Dashboard
The Visitor Dashboard
Global Search
Users
User Validity and Credential Expiry
RFID Card Credentials (Users)
Face Credentials (Users)
User Onboarding Emails
Host Notifications
Badges and Badge Download (Users)
Add a User
Edit a User
Delete a User
Documents on a User
Personnel
Add Personnel
Badges and Badge Download
Delete Personnel
Documents on Personnel
Edit Personnel
Face Credentials (Personnel)
Personnel Validity and Credential Expiry
RFID Card Credentials (Personnel)
Visitors
Add Visitor
Invite Visitor
Visitor Registration
Edit Visitor
Delete Visitor
Visitor Self-Registration
Group Pre-Registration
Check-in and Check-out
Visit Passes
Managing Group Registrations (Admin)
Host Approval
Watchlist
Documents on a Visitor
Approval Workflow
Walk-in Registration and Check-in
Supporting Documents
Reception Host Approval
Quick Check-out and Card Return
Journey: You Enter the Visitor's Details
Journey: The Visitor Registers Themselves
Journey: A Walk-in at the Kiosk
Change, Cancel or Re-send a Visit Pass
Invite a List of Visitors
Configuration
Merge Tags
Documents on Records
Access Control Lists
Access Control Points
Access Control Settings
Card Pools
Elevator Floors
Areas
Agreements
Devices
Importing Data
Preparing a Photo ZIP for Import
Locations
Find and Add Locations
Location Overview
Location General Details
Location Users
Location Managers
Location Visit Passes
Location Self-Registration
Location Invite Email
Location Kiosk App
Location Notifications
Location Documents
Location Advanced Settings
Status-Based Access per Location
Schedules
System Settings
Web Service API
Wix Bookings
Region
Validation
Privacy
Report Settings
Hardware
Regula document scanner
Emirates ID reader
Plustek document scanner
Smart card reader and encoder
Site Documents
Security
Identifier Formats
Reminder Emails
User and Personnel Settings
User Registration
User Registration Fields
User Registration Page
Cost Centers
Organisations
Departments
Groups
Roles
Visitor Settings
Required Fields Settings
Self-Registration Settings
Visitor Email Settings
Visit Pass Settings
Visit Pass Permit
Visit Reasons
Kiosk Settings
Guard App Settings
Mobile App Settings
Check-out Settings
Cancellation Settings
Compliance Settings
Host Approval Settings
Host Notification Settings
Instant Messaging Settings
Status-Based Access
Web Service API (Visitors)
Invitation Email Guide
SMS and WhatsApp Guide
Reports
Badge Printing
Custom SVG Badge Templates
FrontDesk
Register the Device and Get Its Key
Install and Pair the App
Device Options: Printer, Cameras and Lockdown
Configure the Kiosk
Welcome Screen and Branding
Walk-in Registration and Offline Behaviour
Where Registrations Are Filed
Document Scanning
Face and Liveness
Verification
Badge Printing and Live Chat
Privacy Consent
Display and Alerts
Fields and Required Fields
Host Approval Prompts
Location Overrides
Troubleshooting and Knowledge Base
The Kiosk Shows the Wrong Logo or Company Name
Pairing Fails with Invalid Server Configuration
Insecure SSL and Certificate Pinning
Clear App Data
Kiosk Hardware
Guard
Register the Device and Install the App
Configure the Guard
Officer Login
Capture, Printing and Verification
Driver Licence and Offline
Location
Access Control
ANPR
Temperature
Fields
Host Approval at the Checkpoint
Guard Troubleshooting
The Handset Is Refused After Login
Settings Do Not Take Effect
Visits Are Filed at the Wrong Location
Devices
Add a Device
Edit a Device
Delete a Device
Cloud Deployment
Outbound IP Addresses
Onsite Deployment
HTTPS Configuration
Server Settings
Application Base URL
Email Server (SMTP and MS Graph)
SMS Gateways
Clickatell
BulkSMS
Email to SMS
WhatsApp Delivery
Twilio WhatsApp
Gupshup Business API
Gupshup Media Gateway (Legacy)
Error Reporting (Sentry)
Branding and Theme
Integrations
Gallagher Integration
Genetec Security Center
Wix Integration
Suprema BioStar 2 Integration
Hikvision HikCentral Integration
Cisco ISE Guest WiFi Integration
Archibus Visitor Module Integration
Webhook Integration
EvTrack Visit Relay Integration
Microsoft Teams Integration
EvTrack Connect Agent
Install an EvTrack Connect Agent
Impro Access Portal Integration
Knowledge Base
Before You Contact Support
Login and Access
Invites and Registration
Approvals
Passes and Emails
At the Kiosk
Check-in, Check-out and Cards
Reports and Records
FAQ
Reference
Glossary
Visit Statuses
Notifications
Supported ID Documents
Roles and Permissions
Privacy and Retention
Privacy and Security
SAML Single Sign-On (Azure Entra ID)
SAML Single Sign-On (AD FS)
Security Configuration
Search EvTrack Documentation
evtrack.com
Privacy and Security
Single sign-on and the security settings that protect your EvTrack system.
Table of contents
SAML Single Sign-On (Azure Entra ID)
SAML Single Sign-On (AD FS)
Security Configuration