The watchlist refuses a named person entry to your site. It is personal data about that person, so use it carefully.
When you need this
You are about to add, review or remove a watchlist entry.
What it stops
| Where | What happens |
|---|---|
| A host’s invite | The Invite button is hidden and the profile shows a watchlist warning |
| A self-registration | The request is blocked when it is processed: “Watchlist Match - Action Blocked”, and it can only be declined |
| A walk-in at the kiosk | Refused on the spot (vehicles are checked too) |
| A walk-in registered at reception | Refused, with a pointer to the Add Visitor page |
| A check-in of a visit that already exists | Refused: “Unable to check in: this visitor is on a watchlist.” Kiosks, the guard app and readers that ask EvTrack refuse entry the same way, including an exit reader that leads onto the premises (a car park exit into the building), and checking out is never blocked. Configure exit readers as OUT so a visitor can always leave. Readers that decide access themselves still open the door; EvTrack logs the match and still shows the visitor as on site |
A person is matched on their passport or ID number, mobile number, vehicle plate or vehicle VIN; their name is used only when they have no ID number. Their email address is not used. Only lists that are Enabled are checked, and a new list starts disabled.
When a record is flagged, View Match Details on the warning shows which entry matched, on which details, and its reason - see Watchlist, Step 8. Check it is the same person before you act.
| Habit | Why |
|---|---|
| Write a specific, factual reason | It is the only explanation anyone will see later, and the person may ask to see it |
| Quote an incident number where there is one | It ties the entry to the investigation |
| Limit who may add and remove entries | Give Watchlist Management: Watchlist Entry - Add, - Edit, - Delete and entry import to a few people |
| Review the lists regularly | An entry from an old dispute is rarely still right |
| Keep health details, allegations and other people’s names out of the reason | They do not belong in a free-text field about a person |
| Remove an entry when the reason has gone | Removing is recorded, so the history remains auditable |
Where to do it
- Watchlist
- Agreements: an agreement can add someone who declines it (On Denied Add to Watchlist)