Hosts - the users being visited - are kept informed automatically. This page explains what a host receives and where it is configured; the switches live under Configuration > Visitor Settings > Host Notifications, and the email wording under Configuration > Visitor Settings > Visitor Emails > Host Notifications.

What hosts receive

• Arrival notifications - when their visitor checks in (at the kiosk, via the guard app or by an operator), the host is told by email, SMS or push, over whichever channels are switched on under Host Notifications (push only on a new system), so they can meet the visitor
• Hardware movement events - where access control readers are wired in, hosts can be notified on ENTRY and EXIT events at the readers
• Approval requests - when Host Approval is enabled, the request-and-approve email flow described there
• Invitation copies - hosts can be CC’d on the invitations sent to their visitors; when a delegate invites on a host’s behalf, the delegate is CC’d on the visitor’s emails

Where it is configured

To choose when hosts are told and over which channels, open Configuration > Visitor Settings > Host Notifications, see Host Notification Settings. To edit the email wording, open Configuration > Visitor Settings > Visitor Emails, then select Host Notifications in the page menu:

Note: delivery depends on the host user having a valid email address on their profile, and on the server’s email settings (Server Settings). If hosts report missing notifications, verify their address and check the mail server’s deliverability first.